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Casco HOUSE Sales Policy


Please take the time to read our Sales Policy

First time buyers may not be aware of how our ordering process takes place. When an order is placed, an expected ship date is given and your order will arrive on or around the given date, subject to availability.


Minimum Order

Minimum order amount is $150.00 per shipping date.


Back Orders

Back Orders are shipped only when a total of $50.00 or more is reached.



Casco House accepts the following forms of payment: cheque and direct deposit.

Bank details are: BSB: 704 865 Account No: 022 007 33


All new accounts are pro-forma until credit is established.

All net 30 day accounts past 45 days will revert to pro-forma.


Credit Applications and Policies

Credit applications are available upon request. Processing time is approximately 1 week. The trade references listed must be accounts with which you are presently on net 30 day terms. These references should also be active accounts (purchases made within the last year). This must include an authorized signature of the person(s) guaranteeing payment.


Shipping Charges

Your shipping cost will be the rate charged by our freight company. This will be added to your invoice. No freight paid orders.


Your Casco House Order

All orders must include your ABN number and telephone number. Existing Casco House customers should have their account number ready when placing an order. Be sure to include your account number on your cheque when remitting payment.


Returned Cheques or Stop Payment Cheques

A $30.00 fee is charged to your account for each NSF or Stop Payment Cheque. Your Account Status changes to CREDIT CARD ONLY. We do not accept post-dated cheques.


Late Payments

If for any reason your payment is late 45 days, a monthly service charge of 1.5% will be charged to your account.



You may return items to Casco House for a refund or credit (minus shipping and handling), however, certain restrictions apply. They are:

          Returns must be approved by Casco House.

          Returns must be reported to Casco House within 10 days of purchase.

          There must NOT be any writing, pricing or any other marks on the item or the package.

          The merchandise must be in the original carton and packaged properly.



If your order arrived damaged due to packing or shipping, damage must be reported to Casco House within 5 days. Credit or replacement can only be made on returned goods. Freight at our cost deducted from invoice.


Special Notes About Our Products

All Prices, Policies and Terms are subject to change without notice. All prices are wholesale. GST is charged separately.


In Case of Mistakes

We make every attempt to avoid errors in pricing and product information. If a mistake occurs, we reserve the right to correct it, and we apologize for the inconvenience it may cause.



If you have any questions, please write or call us.



Head Office: 405 Princes highway, St Peters,  NSW 2044 Australia

Postal Address: P.O. BOX 284, St Peters, NSW 2044 Australia

Phone: 61-2-9565 1027

Fax:     61-2-9516 2357